A Fascinating Behind-the-Scenes Look at Digital Patient Engagement
Prior to the pandemic, many people found it difficult to understand their medical options, especially given the healthcare system's complexity and widespread challenges with health literacy. Now that COVID-19 concerns have exacerbated these challenges, contemporary healthcare organizations must drive patients to act by directing them to appropriate care in both real and virtual locations, as well as teaching these individuals about treatment instructions and adherence. Why is it necessary for healthcare institutions to have a digital front door in order to engage patients? Shifting government regulations, changing payer policies, staffing shortages, remote work, and a crash education in telehealth have made providers feel as if they have lived through a decade of change in only two years. According to research by consulting company BCG, many trends in healthcare, such as the push toward providing more care to patients in their homes, are likely to persist. According to the rese...